FREQUENTLY ASKED QUESTIONS
Have a question? We have an answer.
We appreciate you trusting us to create the perfect set just for you!
Please message us on Instagram @eastluxco with your request or email firstname.lastname@example.org and we will get back to you as quick as we can. Response time is typically within the same day.
We offer a complimentary consultation to make sure we get it right. Attention to detail is everything to us!
In your message please include size, shape and ideas/inspo for the design. The more details the better!
We pride ourselves in making every set with love and intense attention to detail. Painting for perfection is a non-negotiable.
All sets are hand painted. While every set will be identical, no two sets are exactly the same (like snow flakes). They're essentially one of one. Just like you.
WHAT IS YOUR RETURN POLICY?
For hygiene and sanitary purposes, EastLUX sets are non-refundable.
WHAT IS YOUR EXCHANGE POLICY?
EastLUX does not conduct exchanges. If in the event a product is defective a complimentary replacement set will be issued free of charge.
PROCESSING / SHIPPING
We ship orders as USPS First Class mail for a flat rate of $6.
ALL ORDERS OVER $80 AUTOMATICALLY GET FREE SHIPPING!
Orders are fulfilled in the order they are placed. Please allow 7 business days from the day you placed your order to receive an email confirmation with your tracking number. Once your item has been shipped, please contact USPS for any questions regarding estimated delivery.
EastLUX is not responsible for delays caused by shipping carriers as shipping carriers worldwide may experience their own delays for any reason.
"MY SET DOESN'T FIT"
We create your set based on the size option you choose.
We highly recommend purchasing a 20 piece set if it is your first time experimenting with press ons to ensure you get the perfect fit.
When purchasing any set, you are accepting full responsibility of the set in its entirety. Please be sure to order right size as do not take any responsibility if the wrong size nails are ordered.
If your set is too small, we suggest pressing the nail on a flat surface to widen it.
If your set is too big, we suggest filing down the sidewalls using the nail file provided in your kit.
We love furry friends! Therefore, it's crucial to offer vegan and cruelty-free options while using high-end products. Both of these are a non-negotiable.
Many salons advertise as "cruelty-free" or "vegan", however we've found the polishes they're using are in fact not cruelty-free! I will always be 100% honest about the products I use. The nails itself and the polish used are 100% vegan and cruelty free.
Your health and safety is our top priority. We are committed to making sure you have the perfect manicure without having to travel to the salon and expose yourself to any risk.
We hold ourselves to the highest standards of proper hygiene and take extra precautions to ensure we're keeping you and us safe. All sets are painted and packaged with gloves and a mask on. No exceptions.
Still have questions? Get in touch and we’ll be happy to help.